Frequently Asked Questions

Before you book

How do I make a booking on your website?

It's easy to make a booking or an enquiry with Adelaide A to Z Chauffeur Service. Fill out the Online Booking Form or contact us via the Contact Us page. Alternatively, feel free to email us at atozchauffeur@bigpond.com

What information do I need in order to book?

You can provide all of the required details at the Online Booking Form page. Ideally, you will have an idea of where you wish to travel to and from - if dates and times are an uncertainty, make a note of this and we can work out a suitable arrangement.

How do I pay for my transfer?

We accept all major credit cards over the phone or before your trip with your driver. We also accept cash before trip commencement based on the quoted price.

Can I book a transfer with more than one stop?

Yes! We are very flexible with our journeys. If this is indeed what you wish to do, please let us know and we can factor this in to the quote and overall journey.

Before you travel

Is there room for my luggage?

Our Cars are able to take a number of bags, however, if multiple luggage items will pose a problem, we can now transport you in our brand-new Mercedes Van which offers more space and comfort for travel to the airport or any other destination.

Where will I meet the driver when I arrive?

At the Airport

We will be waiting for you in the downstairs arrival area of the Adelaide Airport. Just follow the signs to the baggage collection area and our driver can assist with your luggage.

Residential/Business

We will arrive at your requested destination as per your request. Our driver will be waiting until which time you as the passenger are ready.

What happens if I can’t locate my driver?

Contact Us on (08) 8333 1917 or 0477 333 458 for any queries relating to your ride, including any issues if you can't see your driver. In the event that the driver will need to contact you, he will have all of your details handy.

My group size has changed, can I choose another vehicle?

Yes! Please let us know of your circumstances, and should we have availability, we will accomodate your needs.

How long will the transfer take?

At the Airport

We will be waiting for you in the downstairs arrival area of the Adelaide Airport so you won't be waiting for your driver. It takes approximately 15-20 minutes to travel from the Adelaide Airport to the CBD in traffic.

Residential/Business

This depends on the distance travelled, but our quote to you is the final price. There are no nasty surprises with price if traffic or other factors influence the overall driving time.